What to do when your phone breaks?

Repair, Replace, Swap, Trade or Upgrade?

There are times you should know when to hold onto them, and when to let them go. In the tech world, this shines true when making the decision to either repair a faulty gadget such as a smartphone or tablet, or simply give up the ghost, cry a river of tears encapsulating your devastation, and buy a replacement.

Most devices’ will eventually sustain some sort of injury or fault (unless it’s an old-school Nokia) – an accidental coffee spill, a selfie with slippery fingers, or perhaps an internal issue that arises through no fault of the user. Whatever the case may be, it’s important that you recognise whether you’re better off spending a bit of money taking it to a specialist repairer or it’ll end up cheaper to just get another one. Take the following into consideration when you’re faced with such a challenging decision:

Minor Repairs

There are so many internal components in devices these days, and it may very well just be a minor part that needs replacing to get it back into working order.
Serious Damage. Liquid damage or severe motherboard damage are very difficult, time consuming and expensive to repair, even if the repair is successful there is a high change of experiencing further issues shortly after. In this instance it may be better to look at recovering any data if required and upgrading the device.

Consider It’s Age

It may actually be time to upgrade and buy new device anyway, as tech is constantly evolving and you might be better off. For example, if your ancient iPhone 3g phone has minor damage but due to software upgrades is frustratingly slow, it maybe time to change to a more recent model.

Is the Data Salvageable?

Don’t assume once it’s dead and you can’t get it to turn on again that your data is gone forever. It can be assessed to see if the valuable contacts, messages, photos, videos (amongst many other important things you’ve stored on there) can be recovered, saving lots of stress and worry.

Get A Quote For Repair

Your repairer should be able to offer free quotes for your job, so why not take it in and see exactly how much it will cost? You can then compare the repair cost to that of a replacement, and make a decision.
If you follow this advice, you will be able to make a more informed decision in this situation.When (that’s right, when, not if) you inevitably drop your phone and are faced with the dilemma of getting it fixed or not, there’s few factors to consider. Has your phone simply suffered a flesh wound, or have you seen smashed up T.V.’s at your local tip in better condition? If there’s only a few cracks and the main functionality of your phone is intact, then you might be able to live with a slight reduction in the aesthetics of your smartphone. Unless of course you’re one of those people who can’t stop staring at that tiny imperfection until it finally gets to much to bare and just want it gone.

You have many options if your phone gets damaged

Your Options

  • Take it back to the manufacturer

    With most top brands, if your device gets damaged you can take it directly back to the manufacturer for a repair, replacement, trade or upgrade. Different providers offer different services. With Apple, if your device is beyond repair they will swap the iPhone for a refurbished unit at about half the retail price, which is a very good offer under the circumstances, as the device would be useless otherwise. If your iPhone can’t be fixed and you have already recovered your data, your best option by far is going to Apple for a swap. They also offer repairs but prices tend to be higher wait times can range from hours to days of processing.

    For the most recent Samsung models, especially with a curved edge repair prices outside of going to Samsung tend to be much higher, sometimes double the price. It’s always a good idea to with damage to new models to visit your local Samsung store first  to enquire about the cost of repair. I wouldn’t advise calling as you will be on the phone for a very long time and probably wont get the answer you are looking for, go into the store directly and speak with the service team.

    Serving your phone with the manufacturer in some instances is the best option, in others it’s not. The point is you have options and are free to choose the best one that suits you at the time you need it. Most people don’t have the time to deal with the manufacturer service process and just want a quick, professional repair done at there convenience, in that instance a third party repair may be the best option for you.

     

     

  • Take it to your network provider

    If you purchased your phone through a contract you have the option to take it directly back to the network provider for servicing in the even of a breakage. Network providers will send your device away to be serviced and will charge you for the repair, wait times tens to take the longest of all your options and prices are high. If you do choose to service your device through your provider and there is data still on the device you can’t get access to, always check first with them  if there is any risk of you loosing the data on the phone.

  • Do it yourself

    You can always try and do it yourself, however, the tools and components online that are available to repair are mostly cheap, low-grade quality and will take days to arrive. The YouTube tutorial you will watch will always miss out vital steps of the repair process and waste hours upon hours of your precious time. With this route there is a high risk of making a mistake and totally destroying your phone. But for sure this will be your cheapest option. If you fancy your chances, give it a go, if you get stuck, give us a call. Expect to make mistakes when trying to repair for the first time, can if its possible back up your data before you try. Just one tip, if you do venture into the unknown, make sure to keep the screws in order, try not to bring us a half dismantled device with a bag of mixed screws.

  • Choose a third party repair

    Repairing your device from a mobile phone repair business has its pros and cons.

    The pros are, the service is normally very quick, reasonably priced and maybe closer to where you are. The downside is, over the last 3-4 years repair shops have popped up all over Australia, hundreds of them, often with absolutely zero experience of working with micro electronics or mobile phones and use the devices that come in as guinea pigs. If you choose the wrong third party the risk of damage is as high as your next door neighbour giving it a go. To be a skilled technician takes years of repairing thousands of devices before you develop the skills and knowledge required to complete even the most difficult repairs with minimum risk of damage to the device.

    Established repair companies will have skilled, qualified technicians, practices, policies, processes and procedures to ensure each devices is serviced to its optimal potential with almost no risk involved. Pop up repair companies are a major hazard in the industry and destroy as many devices as they fix. The issue is there are not enough good micro electronic technicians in the industry in this country to meet the demand from the ever growing number of mobile phone repair shops, this leaves a situation where there are many devices being serviced by unqualified technicians with no experience. If you go down the third party repair route, always check how long the company has been trading? if there business is a registered? if there is an established public retail premises you can visit? and if the repair comes with any warranty?

  • Take it back to the manufacturer
    With most top brands, if your device gets damaged you can take it directly back to the manufacturer for a repair, replacement, trade or upgrade. Different providers offer different services. With Apple, if your device is beyond repair they will swap the iPhone for a refurbished unit at about half the retail price, which is a very good offer under the circumstances, as the device would be useless otherwise. If your iPhone can’t be fixed and you have already recovered your data, your best option by far is going to Apple for a swap. They also offer repairs but prices tend to be higher wait times can range from hours to days of processing.For the most recent Samsung models, especially with a curved edge repair prices outside of going to Samsung tend to be much higher, sometimes double the price. It’s always a good idea to with damage to new models to visit your local Samsung store first  to enquire about the cost of repair. I wouldn’t advise calling as you will be on the phone for a very long time and probably wont get the answer you are looking for, go into the store directly and speak with the service team.Serving your phone with the manufacturer in some instances is the best option, in others it’s not. The point is you have options and are free to choose the best one that suits you at the time you need it. Most people don’t have the time to deal with the manufacturer service process and just want a quick, professional repair done at there convenience, in that instance a third party repair may be the best option for you.  
  • Take it to your network provider
    If you purchased your phone through a contract you have the option to take it directly back to the network provider for servicing in the even of a breakage. Network providers will send your device away to be serviced and will charge you for the repair, wait times tens to take the longest of all your options and prices are high. If you do choose to service your device through your provider and there is data still on the device you can’t get access to, always check first with them  if there is any risk of you loosing the data on the phone.
  • Do it yourself
    You can always try and do it yourself, however, the tools and components online that are available to repair are mostly cheap, low-grade quality and will take days to arrive. The YouTube tutorial you will watch will always miss out vital steps of the repair process and waste hours upon hours of your precious time. With this route there is a high risk of making a mistake and totally destroying your phone. But for sure this will be your cheapest option. If you fancy your chances, give it a go, if you get stuck, give us a call. Expect to make mistakes when trying to repair for the first time, can if its possible back up your data before you try. Just one tip, if you do venture into the unknown, make sure to keep the screws in order, try not to bring us a half dismantled device with a bag of mixed screws.
  • Choose a third party repair
    Repairing your device from a mobile phone repair business has its pros and cons.The pros are, the service is normally very quick, reasonably priced and maybe closer to where you are. The downside is, over the last 3-4 years repair shops have popped up all over Australia, hundreds of them, often with absolutely zero experience of working with micro electronics or mobile phones and use the devices that come in as guinea pigs. If you choose the wrong third party the risk of damage is as high as your next door neighbour giving it a go. To be a skilled technician takes years of repairing thousands of devices before you develop the skills and knowledge required to complete even the most difficult repairs with minimum risk of damage to the device.Established repair companies will have skilled, qualified technicians, practices, policies, processes and procedures to ensure each devices is serviced to its optimal potential with almost no risk involved. Pop up repair companies are a major hazard in the industry and destroy as many devices as they fix. The issue is there are not enough good micro electronic technicians in the industry in this country to meet the demand from the ever growing number of mobile phone repair shops, this leaves a situation where there are many devices being serviced by unqualified technicians with no experience. If you go down the third party repair route, always check how long the company has been trading? if there business is a registered? if there is an established public retail premises you can visit? and if the repair comes with any warranty?

Here's the diagnosis summary

Selected repair option
expected time
estimated cost
We will need to have a closer look at your device to confirm this initial diagnosis.
For a faster service, please fill out your details below.

captcha

captcha

Thank you!

We will be in contact with you shortly!
In the meantime, feel free to come visit us at your nearest store.

Thank you!

Feel free to come visit us at your nearest store.

Thank you!

Feel free to come visit us at your nearest store.

Fone Fix Sydney

(02) 9261 2340

pittstreet@fonefix.com.au

Monday
Tuesday
Wednesday
Thursday
Friday
Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000
$50 - $500 pittstreet@fonefix.com.au

Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Get directions

Fone Fix Bondi Junction

(02) 9386 1951

bondi@fonefix.com.au

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022
$50 - $500 bondi@fonefix.com.au

14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

Get directions

iPhone 7 & 7 Plus cases now available in our stores

Come and shop through our large selection
Device & service
Diagnosis
Summary & options

Are you sure
you want to leave?

Yes
No